FAQs

1. What products does BROER offer?

BROER offers a range of personal care products, including body washes, face washes, essential oils, carrier oils, face oils, and massage oils.

2. How can I place an order?

Browse your preferred products, add them to your cart, and complete the checkout process using the available payment options.

3. What payment methods do you accept?

We accept secure online payments through UPI, credit cards, debit cards, net banking, wallets, and other payment methods available at checkout. Cash on Delivery (COD) may be available for selected locations.

4. How long does delivery take?

Orders are generally delivered within 3–7 business days, depending on your location.

5. How can I track my order?

Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp (where applicable).

6. Can I return or replace a product?

Yes. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and supporting photos.

7. Can I cancel my order?

Orders can be cancelled only before they are shipped. Once dispatched, cancellation is not possible.

8. Are your products suitable for all skin types?

Most BROER products are formulated for a wide range of skin types. Please read the product description and ingredient list before use.

9. How can I contact BROER?

You can reach us through the Contact Us page or email us at support@broer.in.

10. Where can I find your policies?

Our Privacy Policy, Shipping Policy, Refund & Return Policy, and Terms & Conditions are available on the respective pages of our website.