Refund & Return Policy

At BROER, customer satisfaction is our priority. If you receive a product that is damaged, defective, expired, incorrect, or tampered with, please contact our customer support within 48 hours of delivery. To help us resolve your request quickly, kindly share your order number along with clear photos or videos of the product and packaging.

Once your request is reviewed and approved, we will arrange a replacement or issue a refund, depending on the nature of the issue and product availability. Refunds, where applicable, will be processed through the original payment method or another suitable method and may take 5–7 business days to reflect, depending on your bank or payment provider.

For hygiene and safety reasons, personal care products that have been opened, used, or damaged after delivery are not eligible for return or refund unless they were received in a damaged, defective, or incorrect condition.

Orders cannot be cancelled once they have been shipped. If a prepaid order is cancelled before dispatch, the eligible refund will be processed after verification.

BROER reserves the right to reject refund or replacement requests that do not meet the conditions mentioned in this policy.

For any assistance regarding returns or refunds, please contact us at support@broer.in.